Service

Your HVAC Service Experts

Haffner’s is proud to offer a wide range of heating, cooling, hot water and leisure equipment. Whether you use oil or propane, we have the ability to meet your needs with a cost-effective, customized solution. Read on to learn more about service and installation of:

Indoor & Outdoor Propane | Boilers | Furnaces | Hot Water | Radiant | Central | Ductless/Split | Hybrid | Indoor & Outdoor Leisure

“Thank you for the installation of our new boiler and hot water heater. I also wanted to compliment your installation team for doing a great job. From the moment they arrived they were working very diligently. They were polite, cordial and very informative.”

– Mark and Dianne

Plans

Base Service Plan

Under our Base Service Plan, we will perform an annual service for your heating system in the form of a system tune-up and efficiency test as follows:

  • Clean boiler or furnace
  • Clean smoke pipe and chimney base if necessary
  • Inspect and vacuum combustion chamber
  • Replace oil filter cartridge
  • Replace oil nozzle
  • Clean or replace pump strainer (as determined by our tech)
  • Lubricate all motors
  • Clean and adjust electrodes
  • Test control safety timing
  • Test low water cutoff (for steam systems only)
  • Perform combustion efficiency test

The annual service under our Base Service Plan must be scheduled by you by calling us at 866-It-Kicks. The annual service will be performed only during our normal business hours and may not be scheduled during the period of October 15th through December 15th. You must make your heating unit accessible to us so that we can service it.

Call 866-It-Kicks (866-485-4257) to sign up.

Kick Service Plan

Our Kick Plan includes everything in our Base Plan, plus it covers replacement during the Initial Term and any Renewal Term of the burner parts listed below that may become defective due to normal wear and tear. The Kick Plan includes up to one (1) hour of labor (at current rates) per service call made during normal business hours (Monday-Friday, 7:30 a.m. – 5:00 pm.). We will bill you for labor performed in excess of one (1) hour per service call and for services performed outside of our normal business hours. You will not be billed for hours spent by our techs in performing the annual service included in our Base Plan.

Base Plan includes:

  • Clean boiler or furnace
  • Clean smoke pipe and chimney base if necessary
  • Inspect and vacuum combustion chamber
  • Replace oil filter cartridge
  • Replace oil nozzle
  • Clean or replace pump strainer (as determined by our tech)
  • Lubricate all motors
  • Clean and adjust electrodes
  • Test control safety timing
  • Test low water cutoff (for steam systems only)
  • Perform combustion efficiency test

Covered Burner Parts (see exclusions in the Service Plan):

  • Blower bearings
  • Blower belt
  • Blower pulleys
  • Burner air tube
  • Burner coupling
  • Burner fan
  • Burner head
  • Burner motor
  • Nozzle
  • Cad cell
  • Draft regulator
  • Electrodes
  • Fuel pump
  • Emergency switch
  • Ignition transformer
  • Primary control
  • Smoke pipe
  • Blower motor (for heating system only – not air conditioning)
  • Oil filter cartridge
  • Fan & limit control

Call 866-It-Kicks (866-485-4257) to sign up.

Deluxe Kick Service Plan

Our Deluxe Kick Plan includes everything in our Kick Plan, plus it covers all labor during the Term for the installation or repair of the parts covered under our Kick Plan.

  • Clean boiler or furnace
  • Clean smoke pipe and chimney base if necessary
  • Inspect and vacuum combustion chamber
  • Replace oil filter cartridge
  • Replace oil nozzle
  • Clean or replace pump strainer (as determined by our tech)
  • Lubricate all motors
  • Clean and adjust electrodes
  • Test control safety timing
  • Test low water cutoff (for steam systems only)
  • Perform combustion efficiency test

Covered Burner Parts (see exclusions in the Service Plan):

  • Blower bearings
  • Blower belt
  • Blower pulleys
  • Burner air tube
  • Burner coupling
  • Burner fan
  • Burner head
  • Burner motor
  • Nozzle
  • Cad cell
  • Draft regulator
  • Electrodes
  • Fuel pump
  • Emergency switch
  • Ignition transformer
  • Primary control
  • Smoke pipe
  • Blower motor (for heating system only – not air conditioning)
  • Oil filter cartridge
  • Fan & limit control

Call 866-It-Kicks (866-485-4257) to sign up.

Water Heater Service Plan (Oil-Fired Units Only)

Under our Water Heater Service Plan, we will perform an annual service for your oil-fired water heater in the form of a system tune-up and replace the water heater parts listed below that may become defective due to normal wear and tear. We will bill you for labor performed to replace parts. You will not be billed for hours spent by our techs in performing the annual service.

Covered Parts:

  • Oil burner motor
  • Ignition transformer
  • Firomatic valve
  • Electrodes
  • Oil pump
  • Nozzle
  • Primary control and burner
  • Coupling

The following parts are not covered:

  • Tank
  • Aquastat
  • Relief valve or piping

Call 866-It-Kicks (866-485-4257) to sign up.

Oil Tank Protection Plan

Under our Oil Tank Protection Plan, we will provide you with a credit in an amount of $1,000 toward the replacement cost of a new above ground oil tank that leaks due to normal wear and tear. If you have more than one oil tank, you must purchase separate Oil Tank Protection Plans for each tank. The $1,000 credit will be applied to the amount that we invoice you for the costs to replace your oil tank. All work must be performed by us. You will be responsible for all costs in excess of $1,000.

Eligible Tanks: You are only eligible to participate in our Oil Tank Protection Plan if your oil tank satisfies (as determined by us in our discretion) the following requirements:

  • Tank must be above ground
  • Tank capacity must not exceed 330 gallons
  • Tank must be used for residential purposes only
  • Tank must meet all current codes and other legal requirements
  • Tank must be installed inside the residence
  • Tank must not have any patches

In order to be eligible for our Oil Tank Protection Plan you must be enrolled in our Automatic Fuel Delivery Program. If at any time during the term you are no longer enrolled in our Automatic Fuel Delivery Program, your Oil Tank Protection Plan(s) will automatically terminate without notice and you will not be eligible for any refunds.

Our Oil Tank Protection Plan does not extend to any environmental cleanup or environmental impact costs. You are responsible for any and all claims, damages or losses arising out of or resulting from any release of petroleum products. We do not guarantee that your oil tank will not leak or fail.

FAQs

Oil-Fired Heating System Troubleshooting

As a Haffner’s customer, you will have peace of mind knowing that our service team will respond quickly, at any time of the day or night, in the event of an emergency situation.

Here are some tips and tricks to try before making a service call:

  • Make sure that the oil burner emergency switch is in the ON position.
  • Check the thermostat:
    • If you have a programmable thermostat, check to see if the batteries need to be replaced.
    • Make sure the thermostat is set to “Heat,” and that the temperature is set at least five degrees higher than the room temperature.
  • Check your fuel level to be sure you have oil in your tank.
  • If you have a steam system, make sure there is adequate water in the boiler. If the level is low, add water to reach the recommended level.
  • Press the RESET button ONLY ONCE. If the burner does not start immediately, DO NOT press the button again
  • If the boiler or furnace does not run at all, check for blown or loose fuses or a tripped circuit breaker.

If the burner still does not start, please call our Oil Service department at 866-It-Kicks for 24/7 service. A member of our service team will be dispatched promptly to fix the problem.

NOTE: if your equipment is over 16 years old, or keeps breaking down, it may be time to replace it. For more information on replacing your system, please contact the Oil Service department for a free estimate.

 

Annual Tune-Ups

Our yearly tune-ups include:

  • Clean fuel pump and check pump pressure
  • Flush oil line
  • Oil motors
  • Inspect filter, above ground lines and connections
  • Replace filter, nozzle, electrodes
  • Inspect, adjust and clean blower and check blower belt
  • On steam systems, clean or replace site glass
  • Flush the low water cut off
  • Check expansion tank and water circulator
  • Test and adjust all burner controls and check all safeties
  • Oil power vent motor if applicable
  • Clean and vacuum furnace or boiler heat exchanger and flue pipe to chimney
  • Efficiency test

Remember that a clean and well-maintained oil-fired heating system is more energy efficient and less likely to break down in the middle of a cold winter night.

To schedule a tune up, please call our Oil Service department at 866-It-Kicks.

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